Velora B2B Terms

1. Parties, B2B scope and authority

The provider is the person identified in the Provider identity block above, trading as Velora ("Velora", "Provider", "we" or "us"). "Customer" is the business or professional entity identified in the applicable checkout, order confirmation, written commercial offer or activation record.

The Service is offered only for business and professional use, not for consumer use. A person accepting the Agreement on behalf of a company, brokerage or other organization represents that they have authority to bind that Customer.

For a solo professional, Customer is the business through which that professional uses Velora. For a brokerage or team, the brokerage or other contracting organization is the Customer, and its individual users are Authorized Users under the Customer’s Agreement.

2. The Service

Velora is an AI-enabled operating and intelligence layer for real-estate professionals. Depending on enabled functionality, the Service may process inbound email, maintain contacts and opportunities, generate summaries, classifications, drafts and recommended actions, provide workspace and market intelligence, support team oversight, and store customer-authorized financial documents in a restricted Vault.

Features, labels and workflows may evolve during the Founding Pilot. Velora may change non-material functionality, user interface and implementation details, provided that it does not intentionally remove the core paid functionality without reasonable notice.

3. Accounts and Authorized Users

Customer is responsible for designating its Authorized Users and for ensuring that account information is accurate. Each Authorized User must use an individual account. Shared credentials are prohibited.

Customer is responsible for promptly notifying Velora when a user should no longer have access. Workspace roles and responsibility assignments control what users may see and do. Access to confidential Vault materials is subject to separate access controls and is not granted merely because a user belongs to a workspace or is assigned a deal.

Personal inbound forwarding addresses generated by Velora are security-sensitive bearer credentials. Customer and Authorized Users must keep them confidential and must notify Velora promptly if an address or account credential may have been compromised.

4. AI-assisted functionality and human control

Velora may use automated systems, including artificial intelligence, to extract information, classify events, match information to opportunities, summarize content, generate drafts and recommendations, and produce market intelligence.

AI-generated or automated output may be incomplete, outdated or inaccurate. Customer remains responsible for professional judgment and for deciding whether and how to rely on any output.

Where the Service presents an approval step for an external communication, the Authorized User is responsible for approval. Velora is not intended to replace legal, tax, financial, valuation, brokerage or other regulated professional advice.

5. Customer responsibilities and lawful use

Customer is responsible for having a lawful basis and all necessary rights, notices and permissions to provide Customer Data to Velora and to instruct Velora to process it.

Customer must not use the Service unlawfully; to infringe third-party rights; to upload malware; to probe or bypass access controls; to access another tenant’s data; to share credentials; or to use Velora to make decisions that applicable law requires to be made solely by a licensed or otherwise qualified professional without appropriate human review.

Customer is responsible for the accuracy of data it supplies, for maintaining its own regulatory and professional obligations, and for the content of communications it approves or sends using outputs from Velora.

6. Customer Data, ownership and processing rights

As between the parties, Customer retains all right, title and interest in Customer Data. "Customer Data" means data, content, documents, emails, records and other information submitted to, received by, stored in or generated from the Service on Customer’s behalf, excluding Velora technology and de-identified usage information that does not identify Customer or any person.

Customer grants Velora a limited, non-exclusive right to host, copy, transmit, transform and otherwise process Customer Data solely as needed to provide, secure, maintain and support the Service, comply with law, and carry out Customer’s documented instructions.

Velora will not itself use Customer Data to train a generalized model for unrelated customers. Where Velora uses third-party AI services, their processing is governed by the applicable provider terms and the Data Processing Addendum; as of this version, OpenAI states that API/business inputs and outputs are not used to train its models by default unless the customer explicitly opts in.

7. Fees, billing and taxes

Fees are the amounts shown in the applicable checkout, order confirmation, order form or written commercial offer. Unless expressly stated otherwise, subscriptions are billed monthly in advance, renew automatically each month, have no free trial and no setup fee, and remain cancellable for the end of the then-current paid billing period.

Payments are generally non-refundable except where required by law or expressly agreed in writing. Customer is responsible for applicable VAT, sales tax or similar taxes unless the quoted price expressly states that such taxes are included.

If payment is overdue, Velora may suspend access after reasonable notice, except where immediate suspension is reasonably necessary to prevent fraud, security harm or unlawful use.

8. Confidentiality

Each party will protect the other party’s non-public information that a reasonable person would understand to be confidential and will use it only to perform or receive the Service. Customer Data, lead information, correspondence, opportunity data and Vault documents are Customer Confidential Information. Non-public Velora software, architecture, security information and product plans are Velora Confidential Information.

The confidentiality obligations do not apply to information that the receiving party can document was lawfully known without restriction, independently developed, publicly available through no breach, or lawfully received from a third party. A party may disclose information if required by law, where legally permitted after giving reasonable notice to the other party.

9. Security

Velora will maintain technical and organizational measures appropriate to the nature of the Service and the risks of processing, as described in the Security Measures schedule. Security is a shared responsibility: Customer must protect user credentials, endpoints, email accounts and data it chooses to submit.

No security measure eliminates all risk. Velora does not represent that the Service is immune from every attack or interruption.

10. Third-party services and subprocessors

Velora relies on third-party infrastructure and service providers to operate the Service. Where such providers process personal data on Customer’s behalf through Velora, they are handled in accordance with the Data Processing Addendum and Subprocessor List.

Velora remains responsible for its obligations under the Agreement notwithstanding its use of subprocessors, subject to the limitations of liability in these Terms.

11. Intellectual property and output

Velora and its licensors retain all rights in the Service, software, workflows, user interface, documentation, models, product architecture and improvements. Except for the limited right to use the Service during the subscription, no Velora intellectual property is transferred to Customer.

To the extent permitted by applicable law and third-party terms, Customer may use output generated for Customer in its business. Customer is responsible for reviewing output and for determining whether its intended use is lawful and appropriate. AI output may not be unique, and similar output may be generated for others.

12. Feedback

Customer may provide feedback, suggestions and product observations. Velora may use that feedback to improve the Service without payment or attribution, provided that Velora does not thereby acquire ownership of Customer Data or a right to disclose Customer Confidential Information.

13. Availability, maintenance and pilot status

The Founding Pilot does not include a service-level agreement or uptime credit unless expressly agreed in writing. Velora will use commercially reasonable efforts to operate the Service and may perform planned or emergency maintenance.

Beta, experimental or pilot-labelled functionality may change or be discontinued. This does not permit Velora to charge for a service that has been materially withdrawn without giving Customer a reasonable option to cancel.

14. Suspension and termination

Customer may cancel a month-to-month subscription at any time effective at the end of the current paid billing period. Velora may suspend or terminate access for material breach, non-payment, unlawful use, a material security threat, or where required by law. Except where immediate action is reasonably necessary, Velora will provide reasonable notice and an opportunity to cure a remediable breach.

On termination, Customer’s right to use the Service ends. Customer Data will be returned or deleted in accordance with the Data Processing Addendum and the then-current retention/deletion procedure, subject to legal retention obligations and provider backup cycles.

15. Warranties and disclaimers

Each party represents that it has authority to enter into the Agreement. Velora warrants that it will provide the Service with reasonable care and skill consistent with an early commercial SaaS deployment.

Except for express warranties in the Agreement, and to the maximum extent permitted by law, the Service and AI-generated output are provided on an "as is" and "as available" basis. Velora disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation to the extent such disclaimers are legally permitted.

16. Customer indemnity

Customer will defend and indemnify Velora against third-party claims arising from Customer’s unlawful Customer Data, Customer’s material breach of Section 5, or communications or decisions made by Customer in knowing disregard of the Service’s human-review limitations, except to the extent the claim was caused by Velora’s breach of the Agreement, gross negligence or wilful misconduct.

17. Limitation of liability

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill or business opportunity, arising from the Agreement, even if advised that such damages were possible.

Except for Customer’s payment obligations, fraud, wilful misconduct, or liability that cannot lawfully be limited, each party’s aggregate liability arising out of or relating to the Agreement will not exceed the fees paid or payable by Customer to Velora for the Service during the twelve months immediately preceding the event giving rise to the claim. This contractual allocation does not limit rights of data subjects or powers of supervisory authorities under applicable data protection law.

18. Changes to these Terms

Velora may update these Terms for legal, security or product reasons. For an existing paid Customer, a material adverse change will not take effect before the next renewal unless required sooner by law, security necessity or a change in a third-party service that Velora cannot reasonably postpone. The current version and effective date will be available in the Service.

19. Assignment and business succession

Customer may not assign the Agreement without Velora’s prior written consent, not to be unreasonably withheld for a bona fide business reorganization. Velora may assign the Agreement to an entity that succeeds to substantially all of the Velora business or assets, including a company incorporated to continue the Velora business, provided that the successor assumes Velora’s obligations under the Agreement and applicable Data Processing Addendum. Velora will provide notice of such change.

20. Notices, electronic contracting and order records

Notices may be provided electronically to the business email associated with the Customer account or to the legal contact designated by a party. Customer is responsible for keeping its contact information current.

The parties agree that the Agreement may be entered into electronically. Velora may retain evidence of acceptance including Customer legal name, signer name, signer email and title, authority confirmation, applicable Terms and DPA versions, acceptance timestamp, and payment/subscription identifiers. A customer-facing copy of applicable terms will remain available in a form that can be saved or reproduced.

21. Governing law and disputes

The Agreement is governed by Swedish law, without regard to conflict-of-law rules. The parties will first attempt in good faith to resolve a dispute through direct business discussions. If a dispute is not resolved, it will be submitted to the courts of Sweden, with the district court having jurisdiction over Velora’s domicile as the court of first instance, unless mandatory law requires otherwise.

22. General

If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions remain effective. Failure to enforce a provision is not a waiver. Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations. The Agreement is the complete agreement regarding the Service and supersedes prior discussions on the same subject. If there is a conflict, an executed order form prevails over these Terms for commercial terms, the Data Processing Addendum prevails for personal-data processing, and mandatory law prevails over all contractual provisions.